Frequently asked questions
Can’t find your answer below? Feel free to contact us.
Delivery & Shipping
When will I receive my order?
We offer free next day delivery within the UK. Please note that only orders made before 2PM will be dispatched on the same day.
For any pre-orders, please refer to the specific product page for an ETA shipping date. ETA shipping date is an estimate and is subject to change. Orders will be dispatched as soon as stock arrives at our warehouse.
Is delivery free?
Yes, shipping is free to most addresses within the United Kingdom. Shipping to
Northern Ireland, Scotland, Whales, Guernsey, Isle of Man, and Jersey will have an additional fee.
Will I get a notification when my delivery is on its way?
Yes, you will receive an email with status updates of your delivery. If you have given your mobile number during the checkout then you will also receive SMS updates.
Can I cancel or change an order after it has been placed?
After completing our checkout process and your order has been confirmed, we may be unable to cancel or change your order as our system processes new orders immediately to ensure a very fast delivery service for our customers.
If you do need to change or cancel an order, please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.
Due to the high volume of orders and customer support emails at the moment, we cannot guarantee a change or cancel request can be met in time. We ask that you please select your items and place your order carefully.
Returns & Exchanges
What is your returns policy?
Weighted blankets can take some time to get used to - that's why we offer our customers 30 days to trial their Therapy Blanket right from the comfort of their own beds.
If you're not satisfied with your Therapy Blanket, please post your items back to us within 30 days
If more than 30 days have passed since your item was delivered, unfortunately we cannot issue a refund.
Items must be returned free from any human and animal hair, debris or soilage and in the original packaging. Items that do not meet these conditions will not be eligible for a refund.
You will be responsible for paying for your own shipping costs for returning your blanket. Any shipping costs will not be refunded.
See our full terms and service for more information.
Christmas Exchange/Return Policy - To help you shop with confidence this season, we have extended our 30-day exchange/return policy. Any purchases made starting 15 November can be exchanged/returned up until 15 January 2022.
How do I return something?
To complete your return, we require a receipt or proof of purchase.
Please email email@example.com to begin the return process.
How long will it take to receive my refund?
For successful returns, your refund will be issued once your return has arrived at our warehouse and has been inspected. It can take 3-5 business days for the refund to be reflected on your original payment method,
Billings & Payments
How do I pay for my order?
We accept Mastercard, VISA, Amex, Diners Club, Paypal and Afterpay. For security reasons we do not accept payments over the phone.
What are the dimensions of the Therapy Blanket?
The Child Blanket is approximately 102cm wide and 152cm in length.
The Adult Blanket is approximately 122cm wide and 198cm in length.
The Queen sized blanket is approximately 152cm wide and 203cm in length.
Can I wash my Therapy Blanket?
Yes! For longevity purposes, we ask that you please hand-wash the blankets with a mild detergent and then air dry. Never put the any Therapy products into a heated dryer.
Our materials are antimicrobial so they don’t need to be washed very frequently, and they are also hypoallergenic. The cover is meant to be washed much more frequently than the heavy weighted blanket for your convenience.
Will the blanket be too hot?
The blanket cover is designed to keep you warm during the colder months but is completely removable as a way to keep cool during Australia's warmer months.
We also sell Summer Breeze Covers for use during Spring/Summer.
We would suggest that you purchase 2 blankets in order to get the complete experience and the full benefits of Deep Touch Pressure.
Which blanket weight should I purchase?
We generally recommend purchasing a blanket weight that is around 10% of your body weight. Please refer to the weight guide at the bottom of our Therapy Blanket page.
Those with pre-existing medical conditions should consult their doctor for advice on whether a weighted blanket is suitable for them.
Will the Therapy Mask fall off during my sleep?
We designed the Therapy Mask with adjustable straps so that it will fit and stay on any head - no matter what size!
What is the Therapy Mask made from?
Our weighted sleep mask is made from our famous micro plush fabric and a luxurious satin liner. The inside is weighted with glass beads and is completely safe to use for sleeping.
Will the weighted sleep mask be too heavy?
Our Therapy Mask weighs approximately 400g and is the perfect weight for heads of any size.